September 2021 Release Notes


🚀 New

  • Inbuilt Ticket Submission: Spot a bug, have a general question or a feature you'd like us to have? Submit a ticket to us within your dashboard. Click on the button located on the top right side of your dashboard, head to our Contact Now button and leave a ticket!

    Screenshot 2021-09-15 at 4.48.36 PM
    Alternatively, you can click on our Tech Support chat, located at the bottom right of your dashboard and click "Trouble Ticket"

    Screenshot 2021-09-15 at 5.18.44 PM
  • FAQ Extraction: Extract questions and answers straight from your FAQ documents so you can quickly set up your bot knowledge. Head to your Knowledge page. On the Create Knowledge tab, click on Upload FAQs and select I want to extract the FAQs from a URL/document.

  • Suggested Questions: You can now adjust how you'd like to arrange your chat's Suggested Questions. Head to Knowledge and click on the View Knowledge tab. In View All Knowledge, click on Actions and scroll down to Manage Suggestions

  • Text Editor: New feature unlocked! Add math and science symbols in your knowledge base from our text editor. In any text editor, find the icon and view all symbols!

✨ Enhanced

  • Release Notes are now available on your admin portal!
  • Chatbot: Here's how we've enhanced our Teaching Assistants
    • You can now show all notifications in Chatbot
    • To avoid multiple clicks, we've added a loading icon in all operations.
    • The header in the header-description answer type is now editable in the chatbot
  • Chat Widget: We've added time in chat bubbles of the widget
  • Document Tagging: We've added a "+" icon for documents with more than 3 tags
  • Notifications: Don't miss any notifications! We've made sure that notifications are marked unread if, well, it's unread.
  • Quiz: Display table and description answer keys in display mode
  • Quiz Submissions: Alignment alert! Bullet point display in quiz submissions is aligned like doc bullets
  • Microsoft Teams: We've enhanced Forms on MS Teams. You can now...
    • Show Header, Description and Placeholder on MS Teams
    • Make fields as required.
    • Make country names as dropdown
    • Customise Your Submit Button
  • Microsoft Teams: We've levelled up Quizzes on MS Teams! Chats in MS Teams can now...
    • Display Quiz Description
    • Support mark quiz as required
    • Show mark per each question
    • Show "This question will not be scored" if the max score is 0
    • Show scores in the quiz results
    • Show answers in the quiz results

🛠 Fixed

  • AI Answer Generation: Resolved issues with answer generation service going down repeatedly.
  • Google Chrome Users: Chrome users can now view the vertical scroll in the portal.
  • Chat Sessions: Class selection bug in chatbot - sessions fixed.
  • Reports: We've added the missing horizontal scrollbar in the reports table
  • Knowledge: Fixed a glitch for when you add a subcategory in the knowledge database.
  • Knowledge Interface: We've fixed the knowledge table so that it wouldn't be cut out on your screen.
  • Quiz Creation: We've resolved a UI Glitch in Question per Document page.
  • Category filter in the "All Knowledge" view has been rectified.
  • Sub-Category filter: We've persisted the order of added sub-categories instead of reversing it based on the last added
  • Portal Time: We've made sure that your local date and time is reflected in your portal.
  • Conversations Page: User details with an empty label is now displayed on the conversations page
  • Quiz Submission: We've fixed the submission API so that it checks the class when a quiz is submitted.
  • URL Glitch: Fixed the issue of chatbot redirecting incorrectly when URL has variable

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