With chatbots becoming a trend, and a competition at the same time, we often wonder how do we design a convincing one. Chatbot designing does not come with a blueprint. It is a well-thought result of your product idea and customer needs. In this article, we will look into few key rules for designing a chatbot.
Okay, not hard rules! But these are some of the important practices which can make your chatbot effective :)
One of the prime purposes of a chatbot is to offload customer interaction from humans and increase the productivity of the team. Thus, the design not only requires you to think your chatbot manners but also demands that the chatbot treats your earned customers just right (Lot like how you would treat them). Challenging, don’t you think? That’s why we have some rules listed here for you to craft an impressive chatbot.
It's always important to make a customer feel connected with the chatbot. This is not achieved by just good bot language, it also requires the chatbot to cater to the needs of the customer right with minimum inputs and conversational turns. This makes the customer feels that the chatbot is tailor-made for all his needs.
This starts with keeping the chatbot focused and regular conversation pattern analysis. Hence, data is king! Collect the most common and frequently asked questions by the customers and train your chatbot with them. This ensures minimum fallbacks and quick gratification.