Future of Business Learning

The Future of Chatbots: Key Chatbot Statistics & Trends in 2021

In a previous article, Adaptive Learning is the Future of Online Learning, we talked about how most education and learning in 2020 was largely done from home through virtual platforms due to COVID-19.

As we step into the new year with the pandemic still at large, it is expected that there will be another surge in the use of artificial intelligence (AI) and chatbots due to their time- and cost-efficiency. If you’re also planning to use more AI and chatbots, here are the key chatbot statistics and trends for 2021 that you should know.


Key Statistic in Chatbots: Increased Acceptance & Implementation of Chatbots in 2021

Even though the general public has had limited interactions with chatbots, Business Wire reports that customers are becoming increasingly accepting of using artificial intelligence and chatbots. The younger generations, Gen Z and Millennials, are more inclined to agree that chatbots help them to solve their problems easily and quickly.

Out of the 97 Chief Information Officers and 255 Chief Technology Officers who participated in the Accenture Experience Orchestration as a Service Survey 2017, 43 percent reported that their competitors are already using chatbots, while 57 percent agreed that chatbots can bring a large ROI with minimal effort. 

With the increasing demand for chatbots, businesses are putting in more resources to implement chatbots as they are able to interact with patrons and generate income with less effort.


Key Chatbot Trend in 2021: More Human-like Chatbots

The traditional approach to teaching usually results in a handful of students scoring well, but with the rest of the class barely passing without little understanding of key concepts. In contrast, the use of artificial intelligence (AI) in educational software creates a learning path that matches students’ level of competency in a subject. Teachers are then able to monitor their students' progress and adjust the programs accordingly through the adaptive learning system that is based on technology and data analysis. AI will help to make E-learning more efficient and effective with customisable methods and real-time analytics.

In Conclusion

We’ve found that there is a growing acceptance of chatbots amongst businesses and their end-user customers as chatbots are becoming more conversational with the use of AI. 

As more businesses experience the functional benefits of AI-Powered Chatbots, AI-Powered Chatbots are predicted to be implemented across core business processes in different industries. To keep up with the trends and rising expectations of automated conversations powered by AI, we believe that AI Chatbots will become an industry must-have feature instead of a nice-to-have option.

 Are you’re ready to embrace these AI and chatbot trends? Contact us to start exploring today!


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